SALON POLICIES

A few things to know before your appointment.

We want appointments at Maverick to feel relaxed, considered and straightforward. These policies help us protect the time set aside for you, look after the health of your hair and create a respectful space for everyone.

A 30% deposit is required to secure all appointments booked online or by phone.

Your deposit forms part of the total cost of your appointment and will be deducted from your final bill.

APPOINTMENTS + DEPOSITS

CANCELLATIONS + RESCHEDULING

We understand plans can change. If you need to cancel or reschedule, please give us at least 72 hours’ notice.

Deposits are non-refundable for cancellations made within 72 hours of your appointment or in the event of a no-show.

To make a change to your booking, please call us on 0473 307 082 and we’ll be happy to help.

We want you to leave Maverick feeling good about your hair.

If something doesn’t feel quite right following your service, please get in touch within two weeks of your original appointment so we can assess it with you.

Any adjustment will be carried out by your original stylist where possible. Adjustments are intended to address the original service and don’t apply to a change of mind or a request for a different result after the appointment.

SERVICE ADJUSTMENTS

LOOKING AFTER YOUR HAIR

The health and integrity of your hair comes first.

If, during your consultation or appointment, your stylist feels that the service you’ve booked could compromise the condition of your hair, they may recommend changing, postponing or declining the service.

Where needed, we’ll talk you through the options and help create a plan toward the result you’re working towards.

Maverick is designed to be a welcoming, respectful space for our clients and our team.

We ask that everyone in the salon treats one another with the same consideration. Disrespectful, threatening or abusive behaviour toward our team or others in the space won’t be accepted, and we reserve the right to end or refuse a service where necessary.

RESPECTING THE SPACE